1. Crossover Culture
Crossover Culture is the commercial name of the Crossover Culture® brand on the French territory, a brand that distributes sports articles and whose company ETP Sport, based at 11 rue d'Orléans - 92210 Saint Cloud (C/O Sport Market), registered at the RCS of Bastia under the number 528 422 587 has the exclusive distribution in France. These conditions concern exclusively only non-trading individuals.
2. Invoicing and prices
ETP Sport provides you with the goods mentioned on the invoice. This sale is subject to the present General Conditions of Sale. Please read them carefully. By agreeing to order on the crossoverculture.eu website you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions of Sale.
Our prices mentioned on the invoice are inclusive of all taxes, to which are added shipping costs - the amount of these costs may vary depending on the delivery method you choose. This amount will be expressly notified to you prior to your order, as well as on your invoice.
3. Item availability and delivery
If the requested items are not available, ETP Sport undertakes to send you a notification when they become available again.
ETP Sport must deliver the goods to the address you stipulated when you placed your order only in metropolitan France (no delivery abroad and DOM TOM). The average delivery time is about 3 days. These times are given only as an indication, and depend on the availability of the items, the normal processing of the order and the delivery time. The signature is mandatory upon receipt. Goods travel at your own risk. You have full ownership of the goods on the day of shipment. In the event of non-delivery, the goods will be returned to us, your order will be cancelled and we will reimburse you the sums you have paid us. Please contact our Customer Service for more details (see below).
4. Product return
ETP Sport wants you to be satisfied with every purchase. But we also understand that sometimes you want to return an item to us.
IF YOU WISH TO RETURN ITEMS, you may do so within 15 working days from the date of receipt, provided that the items are returned in their original packaging, in their original condition (unused, worn or damaged items) and accompanied by a copy of the invoice. ETP Sport will reimburse you the price you paid for these items as well as the shipping costs in case of defective products. Making a return is simple. Simply return the package to the following address: 11 rue d'Orléans 92210 Saint-Cloud at ETP Sport. (IMPORTANT: we do not refund shipping costs).
If you have any questions or need assistance with a return, please contact one of our Customer Service representatives at the following number: 01.80.88.89.10
IN CASE OF DEFECTIVE PRODUCTS; you may return defective products or products of unsatisfactory quality at the time of purchase. To authorize this return, we require proof of purchase (invoice). If the items are found to be defective at the time of purchase, we will refund the full purchase price and shipping charges. ETP Sport will not exchange or refund items showing signs of damage that are not the result of a manufacturing defect. This applies to accidental, intentional or wear and tear damage.
Examples of this type of damage include but are not limited to:
- Signs of misuse, excessive wear or poor maintenance.
- Machine washed shoes and dried at excessive heat
- Notches on the mesh, stitching, upper or sole
- Perforated air cushions
- Friction wear / scratch wear
- Signs of extreme damage
- Shoes knowingly purchased too small
- Stained clothing or shoes
- Material decomposition due to moisture / prolonged soaking
(These Terms and Conditions do not affect your legal rights).
5. Regulation and confidentiality
The order, the purchase, the invoice and the present General Conditions of Sale are interpreted and applied in accordance with French law.
If for any reason, any part of these Terms and Conditions of Sale is inapplicable, the validity of the remaining clauses is not affected. We will make every effort to comply with all applicable laws, regulations or other ordinances when they come into force. You acknowledge that these Terms and Conditions constitute the entire and exclusive agreement relating to the sale and delivery of goods between us. We reserve the right to amend these Terms and Conditions of Sale at our discretion.
ETP SPORT DOES NOT ENDORSE ANY TYPE OF WARRANTY OR REPRESENTATION, E.G., WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
1. Crossover Culture